The wheel spinning for krusty prizes sucks. All you can ever spin and win is money. Why have other prizes if the wheel never lands on them? You also get gift bags with so many extra and there is nothing you can do with them unless you have 50 friends playing the game. This was a bad program set up. The gifts dropped behind buildings where you can't see them. I didn't enjoy the christmas game this year! Very disappointing.
It's actually pretty easy to find the bags without using the elves. Just go into "move" and at the bottom, turn off buildings. You can see through the buildings and find any gifts, then move them out into the open. It's actually faster and easier than using elves.
Let's be honest, the reality is, this isn't meant to be easy, they want you to buy premium donuts and purchase things, that's how the game makes money for EA and Fox. They don't make the game out of the goodness of their hearts, they make it to make money. When people want to play for free, and there's nothing wrong with that, they have to understand that they don't have the advantages that paying players have and may very well get less. That's just the way things are.