Thread:Trina0005/@comment-22439-20140104024821/@comment-17124362-20140104025542

Were you playing at the time the Yes Guy got unlocked? It should just pop up when you start the game. You could try logging out and back in again or re-installing the game to see if that fixes the problem. Otherwise you should contact EA here unfortunately it looks like their help site is down at the moment, but they do have a link to an email address you can send your question to.