User blog:Debsaok/EA has poor customer support :(

I don't know if anyone else has had this experience, but thought I would share mine. I purchased donuts in game from Ea that weren't delivered. The money was taken out of my google play account right away, but no donuts. When I contacted EA right after it happened, I waited on chat for entirely to long only to be transferred to someone else who couldn't help me. I was told to try back in 4 to 5 hours! There's $49.99 and 90 minutes down the drain.

When I contacted them this morning, I had to wait far too long to answer the same questions again and again, only to be told to wait 24 hours. When I asked them to cancel the "Pending" order from the night before, they told me they couldn't and to talk to google. They wouldn't cancel the order or give me the donuts, even when I sent them my proof of purchase.

Honestly, this has taken the joy out of the game for me. I'm still out the money with no idea if I'll ever get it back. Hopefully google has more class and will take care of it.

This is what I get for paying for gameplay instend of stealing with a hacker. Sorry, but I just hate getting blown off by people who are willing to take my money but not be responsible for their product. If anyone reading this has a source for me to direct my rant to, please pass the info my way! I will definitely update this post when I hear back from google.

If you have a similar story to share, or a suggestion for me,  I would love to hear it! Please add your comments below.