Board Thread:Tapped Out Help/@comment-213.10.18.19-20170612010500

Hi!

My mom is an avid player (she plays it on three devices). However, on one of her accounts she wanted to buy Donuts with her Google Play Balance but when she taps it says "There are no purchases to be restored".

We both don't know if we need to fix something (as such we have tried every troubleshooting trick available) or that it's a glitch in the game itself. All I can say is that my mom is getting more irritated by the day because she specially charged 25€ to use in the game, without being able to.

Can somebody please help ? Or did somebody have the same problem before ? 