Talk:Zutroy/@comment-24499545-20141221141453

I will try to get the quest line for Zutroy up later today, along with his job information. As far as unlocking Zutroy goes, I got him as soon as I finished my 19th Tunnel, so it's not a glitch everywhere. A couple things to make sure of if you didn't get him: 1) He is only unlocked after all Tunnels are complete, not just Tunnel 19, so make sure they are all done. 2) All of the decorations that were unlocked in the Tunnels come with a short quest line, so if you haven't, take them allnout of your inventory so that each quest line triggers. 3) Make sure you no longer have the Santa's List quest line in your task book. If you do, tap on it to activate it. 4) Check your inventory just in case he was stored in there.

For now, that's all I got. If any of this doesn't help, then try contacting EA. Just know that there are a lot of people that will be doing the same because they didn't receive Zutroy either, so be patient.