Board Thread:Tapped Out Help/@comment-141.135.251.248-20150813123708/@comment-26143371-20150829142046

This issue hasn't been fixed until now, and so I doubt there will be a general fix brought by an in-game update as the amount of players who are affected is to small.

Thus only EA can help, and only for each user spcifically. You need to contact them via the link I provided above.