Board Thread:Tapped Out Help/@comment-108.249.86.160-20131022020844

My kid and I have been playing this game for a year, but since the beginning of the Halloween 2013 event, he can't get into his springfield any more. He logs in, and the game instantly crashes on iphone, ipad, and samsung galaxy note so I know it has to be a problem with his account. Any ideas on how to get fix it? Thanks! 