Board Thread:Casual Discussion/@comment-173.53.63.251-20160727114900/@comment-26143371-20160727175917

There's a bug that some people cannot send characters to collect junk (see e.g. here and [?permalink=99649#comm-99649 here]). EA will fix this.

This is a permanent addition and not an event, so there is no rush. You can either wait for that fix or contact EA, which might help to raise the priority or a bugfix.