Board Thread:Tapped Out Help/@comment-213.205.232.23-20130622075112/@comment-26818419-20150919224136

Deleting the game and re-installing it usually fixes problems. But ONLY do that if you have an origin account and your Tapped Out town is connected to it. I'm not sure if you are forced to start again from level 1 if you delete it then play if you have no account but I would nkt risk it. If you do have an account (and know the password) delete and re-install.