Board Thread:Tapped Out Help/@comment-24.5.193.97-20161116233255/@comment-26143371-20161127155558

You could try switching the way you connect to the internet: Use mobile data instead of Wi-Fi or vice versa, ask a friend or family member if you can use their Wi-Fi. If it works through another connection, then there is an issue with the specific way you connect to the internet. Since you've done all the usual steps already, your bet is to contact EA if changing the network didn't help: