User blog comment:BlueYoshi84/Level 38 Idea--Helen and Jessica/@comment-94.9.52.43-20131231103523/@comment-6720353-20131231132223

This seems to be a recurring thing in quest lines now to bait and hook players to buy certain characters. Dr. Nick, Mel, among others have appeared in normal quest lines without the premium purchase. Agnes would've initiated the quest, not Luann.